We offer a wide range of jewelry including earrings, rings, necklaces, bracelets, Our collections feature various styles from classic to contemporary.

Yes, all our jewelry is crafted from genuine precious metals such as 14K & 10K Real Gold, 925 Sterling Silver

YES! For USA & Canada we offer FREE SHIPPING & FREE RETURNS!!

For Other Locations, returns are to be covered by the customer.

Yes, we offer gift wrapping. Simply select the gift wrap option at checkout.

Yes, we offer a comprehensive warranty on all our jewelry pieces. Our warranty covers manufacturing defects in materials and workmanship for a period of 3 months to one year from the date of purchase (Please check the product page for product specific warranty period).

This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Serena Sparkles.

Please contact us here with the following details.

• Order number
• Brief description of the issue and when or how it happened
• Photos (1 showing the entire item & 1 close-up shot of the defect area)

Important

·We strongly advise against having our products altered/serviced by outside jewelers, as this will void any eligibility for refunds or replacements if a defect arises from their work. This includes resizing or any type of repair work.

· To help us enhance our quality and service, we may ask you to return any defective piece for inspection and quality auditing.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

We strive to process and dispatch orders quickly, so we cannot guarantee the ability to cancel or update an order once it has been placed. However, please contact us as soon as possible, and we will do our best to accommodate your request.

For Engraved pieces, we are unable to cancel, or make any changes or update the order once it has been made/completed.

Yes, exchanges are possible within the 30-day return window. Please contact us here to arrange an exchange

We offer a 30-day return policy for most items.

To qualify for a return:

• Please contact us here with your order number. Once the order is verified, we will provide you with the return instructions.
• 30 Day Return Period (Starts from the date of delivery)
• Items must be in their original condition, unused and without any signs of wear or damage.
• Items returned must include all original packaging, such as tags, box, and pouch.
• Engraved items are personalized and cannot be returned or exchanged

Yes, we ship to many countries worldwide. Shipping fees and delivery times will vary depending on the destination.

Duties and Taxes

For United States and Canada:

• Duties are included in the purchase price.
• Taxes will be applied during checkout based on the state/province of the shipping address.

For International Shipments

• Duties, taxes, and other fees may apply depending on your shipping destination. These charges are typically determined by local customs authorities and are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

Simply browse our collections, add your desired items to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete your purchase. If you need any help please feel free to contact us here.

We accept major credit cards (Visa, MasterCard, American Express, Klarna), PayPal, and other secure payment options.

We strive to process and dispatch orders quickly, so we cannot guarantee the ability to cancel or update an order once it has been placed. However, please contact us as soon as possible, and we will do our best to accommodate your request.

For Engraved pieces, we are unable to cancel, or make any changes or update the order once it has been made/completed.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Yes, we ship to many countries worldwide. Shipping fees and delivery times will vary depending on the destination.

Shipping timeframe are estimates and do not account for weekends, holidays, or unforeseen courier delays (such as weather or high-volume during holiday seasons). Processing times for your order are also not included in these estimates. For the most accurate delivery date, please refer to the information provided at checkout.

USA

Tracked Shipping:

• FREE SHIPPING!!
• Shipping Estimate: 2-7 business days

Express:

• Price: To be calculated at checkout
• Shipping Estimate: 2-3 business days

CANADA

Tracked Shipping:

• FREE SHIPPING!!
• Shipping Estimate: 2-7 business days

Express:

• Price: To be calculated at checkout
• Shipping Estimate: 1-3 business days

Priority:

• Price: To be calculated at checkout
• Shipping Estimate: 1 business day

INTERNATIONAL

Tracked Shipping:

• Price: To be calculated at checkout
• Shipping Estimate: 10-20 business days

Express:

• Price: To be calculated at checkout
• Shipping Estimate: 5-8 business days

YES! For USA & Canada we offer FREE SHIPPING & FREE RETURNS!!

For Other Locations, returns are to be covered by the customer.

We offer a 30-day return policy for most items.

To qualify for a return:

• Please contact us here with your order number. Once the order is verified, we will provide you with the return instructions
• Items must be in their original condition, unused and without any signs of wear or damage.
• Items returned must include all original packaging, such as tags, box, and pouch.
• 30 Day Return Period (Starts from the date of delivery)
• Engraved items are personalized and cannot be returned or exchanged

Yes, exchanges are possible within the 30-day return window. Please contact us here to arrange an exchange.

After the returned product goes through quality check, your refund will be processed within 5-7 business days upon receipt of your return. Once processed, you will receive a confirmation email for the refund. It may take 2-5 business days for the refund amount to reflect in your original payments account.

Yes, we offer engraving services on selected items. You can add a personalized touch to your jewelry with custom engraving.

Yes, we offer custom design, fingerprints and handwriting engraving services for an additional cost. Please contact here for more details and provide a clear image of your design, fingerprints or handwriting.

Some of our rings and pendants can be engraved. The option to add engraving will be available on the product page if the item is eligible.

When selecting your item, you will see an option of Engraved item. Simply enter the text you would like engraved in the provided field before adding the item to your cart.

Yes, there is a small additional fee for engraving services. The cost will be displayed on the product page.

We offer a selection of fonts for engraving. You can choose your preferred font from the options provided on the product page.

Engraved items are personalized and cannot be returned or exchanged. Please double-check your engraving details before placing your order.

Once an engraving order is placed, it cannot be canceled or updated. Please ensure all details are correct before submitting your order.

Before inserting new earrings into your piercings:

1. Clean Hands: Wash your hands thoroughly with soap and water before handling your earrings or touching your piercing.
2. Saline Solution: Use a saline solution or a sterile saline wound wash to clean the piercing area. Soak a clean cotton ball or pad with the saline solution and gently clean around the piercing site.
3. Avoid Harsh Products: Avoid using alcohol, hydrogen peroxide, or harsh chemicals on your piercing as they can irritate the skin
4. Pat Dry: Gently pat the piercing area dry with a clean, disposable paper towel or allow it to air dry.
5. Inserting Earrings: Once the piercing area is clean and dry, you can safely insert your new earrings.

Following these steps will help keep your piercing clean.

To keep your Investment in pristine condition, follow these
care guidelines:

• Storage: Store your jewelry in a dry, air-tight container to prevent scratches.
• Cleaning: Clean your jewelry regularly using a soft cloth to remove dirt and oils. For deeper cleaning, use a mild soap and water solution, and gently scrub with a soft brush.
• Avoid Chemicals: Remove jewelry before swimming, showering, or using household cleaners to avoid damage from chemicals.
• Maintenance: Check clasps and settings periodically for security

By following these tips, you can ensure your Jewelry remains beautiful and well-maintained for years to come.

Yes, we offer a comprehensive warranty on all our jewelry pieces. Our warranty covers manufacturing defects in materials and workmanship for a period of 3 months to one year from the date of purchase (Please check the product page for product specific warranty period).

This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Serena Sparkles.

Please contact use here with the following details.

• Order number
• Brief description of the issue and when or how it happened
• Photos (1 showing the entire item & 1 close-up shot of the defect area)

Important

• We strongly advise against having our products altered/serviced by outside jewelers, as this will void any eligibility for refunds or replacements if a defect arises from their work. This includes resizing or any type of repair work.
• To help us enhance our quality and service, we may ask you to return any defective piece for inspection and quality auditing.

Duties and Taxes

For United States and Canada:

• Duties are included in the purchase price.
• Taxes will be applied during checkout based on the state/province of the shipping address.

For International Shipments

• Duties, taxes, and other fees may apply depending on your shipping destination. These charges are typically determined by local customs authorities and are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.